{"id":90033,"date":"2025-09-25T11:20:09","date_gmt":"2025-09-25T09:20:09","guid":{"rendered":"https:\/\/www.aslroma5.it\/?page_id=90033"},"modified":"2025-09-29T12:24:20","modified_gmt":"2025-09-29T10:24:20","slug":"tutela-dei-cittadini","status":"publish","type":"page","link":"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/tutela-dei-cittadini\/","title":{"rendered":"Tutela dei Cittadini"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"90033\" class=\"elementor elementor-90033\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d145f88 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d145f88\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ce991b2\" data-id=\"5ce991b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-708bdae elementor-widget elementor-widget-text-editor\" data-id=\"708bdae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Riferimento normativo<\/strong>: Art.32, c.1, D.lgs. n. 33\/2013<\/p><p>Carta dei servizi o documento contenente gli standard di qualit\u00e0 dei servizi pubblici.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f626ee elementor-widget elementor-widget-text-editor\" data-id=\"2f626ee\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La ASL Roma 5 tutela i cittadini garantendo trasparenza, protezione dei dati personali e ascolto delle esigenze dell\u2019utenza.<\/p><ul><li>I dati vengono trattati nel rispetto delle normative su <strong>privacy e GDPR<\/strong><\/li><li>L\u2019<strong>URP<\/strong> accoglie segnalazioni, reclami e osservazioni, fornendo risposte e supporto.<\/li><li>Attraverso indagini di <strong>customer satisfaction<\/strong>, vengono rilevate opinioni e suggerimenti dei cittadini per migliorare la qualit\u00e0 dei servizi. Un impegno costante per assicurare diritti, partecipazione e una sanit\u00e0 sempre pi\u00f9 vicina alle persone.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8adf053 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8adf053\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-39541c0\" data-id=\"39541c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e8fdd5 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"1e8fdd5\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M211.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM32 256c0 17.7 14.3 32 32 32h85.6c10.1-39.4 38.6-71.5 75.8-86.6c-9.7-6-21.2-9.4-33.4-9.4H96c-35.3 0-64 28.7-64 64zm461.6 32H576c17.7 0 32-14.3 32-32c0-35.3-28.7-64-64-64H448c-11.7 0-22.7 3.1-32.1 8.6c38.1 14.8 67.4 47.3 77.7 87.4zM391.2 226.4c-6.9-1.6-14.2-2.4-21.6-2.4h-96c-8.5 0-16.7 1.1-24.5 3.1c-30.8 8.1-55.6 31.1-66.1 60.9c-3.5 10-5.5 20.8-5.5 32c0 17.7 14.3 32 32 32h224c17.7 0 32-14.3 32-32c0-11.2-1.9-22-5.5-32c-10.8-30.7-36.8-54.2-68.9-61.6zM563.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM321.6 192a80 80 0 1 0 0-160 80 80 0 1 0 0 160zM32 416c-17.7 0-32 14.3-32 32s14.3 32 32 32H608c17.7 0 32-14.3 32-32s-14.3-32-32-32H32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tURP - Ufficio Relazioni con il Pubblico\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9bede5 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"c9bede5\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M211.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM32 256c0 17.7 14.3 32 32 32h85.6c10.1-39.4 38.6-71.5 75.8-86.6c-9.7-6-21.2-9.4-33.4-9.4H96c-35.3 0-64 28.7-64 64zm461.6 32H576c17.7 0 32-14.3 32-32c0-35.3-28.7-64-64-64H448c-11.7 0-22.7 3.1-32.1 8.6c38.1 14.8 67.4 47.3 77.7 87.4zM391.2 226.4c-6.9-1.6-14.2-2.4-21.6-2.4h-96c-8.5 0-16.7 1.1-24.5 3.1c-30.8 8.1-55.6 31.1-66.1 60.9c-3.5 10-5.5 20.8-5.5 32c0 17.7 14.3 32 32 32h224c17.7 0 32-14.3 32-32c0-11.2-1.9-22-5.5-32c-10.8-30.7-36.8-54.2-68.9-61.6zM563.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM321.6 192a80 80 0 1 0 0-160 80 80 0 1 0 0 160zM32 416c-17.7 0-32 14.3-32 32s14.3 32 32 32H608c17.7 0 32-14.3 32-32s-14.3-32-32-32H32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tMeccanismi di tutela, verifica, trasprenza\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/\" title=\"Amministrazione Trasparente\" target=\"_blank\">Amministrazione Trasparente<\/a>\n<br \/><br \/>\n<a href=\"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/accesso-civico-semplice\/\" title=\"Accesso Civico Semplice\" target=\"_blank\">Accesso civico semplice<\/a>\n<br \/><br \/>\n<a href=\"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/accesso-civico-semplice\/accesso-civico-generalizzato\/\" title=\"Accesso Civico Generalizzato\" target=\"_blank\">Accesso civico generalizzato<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ec6bc7b\" data-id=\"ec6bc7b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4ed0fa elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"f4ed0fa\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M211.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM32 256c0 17.7 14.3 32 32 32h85.6c10.1-39.4 38.6-71.5 75.8-86.6c-9.7-6-21.2-9.4-33.4-9.4H96c-35.3 0-64 28.7-64 64zm461.6 32H576c17.7 0 32-14.3 32-32c0-35.3-28.7-64-64-64H448c-11.7 0-22.7 3.1-32.1 8.6c38.1 14.8 67.4 47.3 77.7 87.4zM391.2 226.4c-6.9-1.6-14.2-2.4-21.6-2.4h-96c-8.5 0-16.7 1.1-24.5 3.1c-30.8 8.1-55.6 31.1-66.1 60.9c-3.5 10-5.5 20.8-5.5 32c0 17.7 14.3 32 32 32h224c17.7 0 32-14.3 32-32c0-11.2-1.9-22-5.5-32c-10.8-30.7-36.8-54.2-68.9-61.6zM563.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM321.6 192a80 80 0 1 0 0-160 80 80 0 1 0 0 160zM32 416c-17.7 0-32 14.3-32 32s14.3 32 32 32H608c17.7 0 32-14.3 32-32s-14.3-32-32-32H32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tListe di attesa\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/liste-di-attesa\/modalita-di-attivazione-del-percorso\/\" title=\"Attivazione Del Percorso\" target=\"_blank\">Attivazione del percorso<\/a>\n<br><br>\n<a href=\"https:\/\/www.aslroma5.it\/wp-content\/uploads\/2024\/11\/allegato-indicazioni-operative-liste-attesa-2024.pdf\" title=\"Indicazioni Operative Percorsi Di Tutela\" target=\"_blank\">Indicazioni operative percorsi di tutela<\/a>\n<br><br>\n<a href=\"https:\/\/tdaspecialistica.regione.lazio.it\/tda\/?filtro=5\" title=\"Monitoraggio Tempi Di Attesa\" target=\"_blank\">Monitoraggio tempi di attesa<\/a>\n<br><br>\n<a href=\"https:\/\/www.aslroma5.it\/wp-content\/uploads\/2024\/11\/percorsi-di-tutela-disponibili-liste-attesa.pdf\" title=\"Percorsi Di Tutela\" target=\"_blank\">Percorsi di tutela<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1a0d82 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"d1a0d82\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path d=\"M211.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM32 256c0 17.7 14.3 32 32 32h85.6c10.1-39.4 38.6-71.5 75.8-86.6c-9.7-6-21.2-9.4-33.4-9.4H96c-35.3 0-64 28.7-64 64zm461.6 32H576c17.7 0 32-14.3 32-32c0-35.3-28.7-64-64-64H448c-11.7 0-22.7 3.1-32.1 8.6c38.1 14.8 67.4 47.3 77.7 87.4zM391.2 226.4c-6.9-1.6-14.2-2.4-21.6-2.4h-96c-8.5 0-16.7 1.1-24.5 3.1c-30.8 8.1-55.6 31.1-66.1 60.9c-3.5 10-5.5 20.8-5.5 32c0 17.7 14.3 32 32 32h224c17.7 0 32-14.3 32-32c0-11.2-1.9-22-5.5-32c-10.8-30.7-36.8-54.2-68.9-61.6zM563.2 96a64 64 0 1 0 -128 0 64 64 0 1 0 128 0zM321.6 192a80 80 0 1 0 0-160 80 80 0 1 0 0 160zM32 416c-17.7 0-32 14.3-32 32s14.3 32 32 32H608c17.7 0 32-14.3 32-32s-14.3-32-32-32H32z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPrivacy\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<a href=\"https:\/\/www.aslroma5.it\/asl-roma-5-privacy-e-gdpr\/\" title=\"Privacy E GDPR\" target=\"_blank\">Privacy e GDPR<\/a>\n<br \/><br \/>\n<a href=\"https:\/\/www.aslroma5.it\/asl-roma-5-privacy-per-finalita-di-tutela-della-salute\/\" title=\"Privacy Per Finalit\u00c3\u00a0 E Tutela Della Salute\" target=\"_blank\"> Privacy per finalit\u00e0 e tutela della salute<\/a>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Riferimento normativo: Art.32, c.1, D.lgs. n. 33\/2013 Carta dei servizi o documento contenente gli standard di qualit\u00e0 dei servizi pubblici. La ASL Roma 5 tutela i cittadini garantendo trasparenza, protezione dei dati personali e ascolto delle esigenze dell\u2019utenza. I dati vengono trattati nel rispetto delle normative su privacy e GDPR L\u2019URP accoglie segnalazioni, reclami e&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":35710,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-90033","page","type-page","status-publish","hentry"],"acf":{"galleria":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Tutela dei Cittadini - ASL ROMA 5<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aslroma5.it\/amministrazione-trasparente\/tutela-dei-cittadini\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tutela dei Cittadini - ASL ROMA 5\" \/>\n<meta property=\"og:description\" content=\"Riferimento normativo: Art.32, c.1, D.lgs. n. 33\/2013 Carta dei servizi o documento contenente gli standard di qualit\u00e0 dei servizi pubblici. La ASL Roma 5 tutela i cittadini garantendo trasparenza, protezione dei dati personali e ascolto delle esigenze dell\u2019utenza. 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